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Support


Email Us

support@ultrawave.tech

Our customer service team will reply your inquiry within 48 hours.

FREQUENTLY ASKED QUESTIONS

1. How can I check on the status of my order?

If you have created a login at checkout you can simply log into your account and check the status of your items. If you did not create a login. Please contact our customer service. Email: support@ultrawave.tech

2. When will my order ship?

All orders are shipped within 48 hours. Monday - Friday  8:00 am - 5:00 pm.

3. Where can I get replacement parts?

Please contact Support for all missing parts.

4. How do I know my warranty is valid? What does the warranty cover?

As long as your headphones and other products were purchased from our website, the warranty is valid from the original purchase date. This covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s). Please visit our warranty page for the details.

5. My headphones and Charger products are not working properly, how can I get a replacement under the manufacturer’s warranty?

Please contact our customer service and someone will contact you within 24 hours.

6. The product I want is out of stock. How do I order it?

We apologize for any inconvenience if the product is not available. Please send us your details by email to support@ultrawave.tech, and we will notify you when the product is available.

7. Do you support free international shipping ?

YES. We offer free international shipping. By Hong Kong EMS international express or E-express mail service. Delivery time around 7 to 21 days. Please provide correct contact information: postal address, full name and phone number (In Asia region, please also provide Chinese address together).

8. What is the return policy?

Products purchased from ultrawave.tech come with a 30 Day Return Policy. If the product you ordered is not quite what you had in mind, you can return the item for an exchange or a refund on the purchase price (excluding shipping) within 30 days from the date of purchase. You will need to cover the shipping cost when returning an item. Due to health and safety reasons all returned items need to be in perfect unused condition complete with original, unopened packaging. We will not provide refunds or exchanges for opened, damaged or incomplete product returns. If the product is not in original condition, please email us before returning it as this may save you some unnecessary shipping costs. There is a 25% service and repacking charge for any items which are returned with damaged external packaging, so please take care when packaging any returns. Proof of purchase will be required for all returns. We recommend that you return your unwanted items using registered post or a curies that provides tracking. We will not be held responsible if returned items are lost in transit.